Privacy Policy
Last updated: [04/01/2026]
Dr Herbal Ltd (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or contact us in relation to wholesale, distribution or private label services.
1. Who We Are
Dr Herbal Ltd
UK Wholesale, Distribution & Private Label Supplier
Email: info@drherbal.co.uk
We operate internationally, supplying products and services to businesses in the UK, European Union and worldwide.
2. Data We Collect
We may collect the following personal and business information:
Name
Email address
Phone number (if provided)
Company name and business details
Enquiry details (wholesale, distribution, private label, etc.)
Communication records (emails, chat messages, forms)
Technical data (IP address, browser type, device, usage data)
3. How We Collect Data
We collect data through:
Website contact forms
Live chat (Tawk.to or similar tools)
Email communications
Website cookies and analytics tools
Direct enquiries (including business discussions)
4. How We Use Your Data
We use your data to:
Respond to enquiries
Provide product information and catalogues
Discuss wholesale, distribution and private label opportunities
Manage business relationships
Improve our website and services
Maintain internal records
Comply with legal obligations
5. Legal Basis (UK & EU GDPR)
We process data based on:
Legitimate Interest — responding to business enquiries
Consent — where you provide information voluntarily
Contractual Necessity — where discussions lead to agreements
Legal Obligation — compliance with laws and regulations
6. International Transfers
As we operate globally, your data may be processed or accessed outside the UK or EU.
Where this occurs, we ensure appropriate safeguards are in place to protect your data in line with GDPR requirements.
7. Sharing Your Data
We do not sell your data.
We may share information with trusted third parties where necessary, including:
Website hosting providers
Email and communication services
Live chat providers (e.g. Tawk.to)
Analytics providers
Business partners (only where relevant to your enquiry)
8. Data Retention
We retain your data only for as long as necessary to:
Respond to your enquiry
Maintain business records
Comply with legal obligations
9. Your Rights
Under UK GDPR and EU GDPR, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion
Restrict processing
Object to processing
Request data portability
To exercise your rights, contact: privacy@doctor-herbal.com
10. Cookies
We use cookies to:
Ensure website functionality
Improve performance
Analyse traffic
Support live chat and enquiry tools
For more details, see our Cookies Policy.
11. Data Security
We implement appropriate technical and organisational measures to protect your data.
12. Third-Party Tools
We may use third-party services such as:
Live chat systems
Analytics tools
Email communication platforms
These providers may process data in accordance with their own privacy policies.
13. Contact
For any privacy-related enquiries:
Dr Herbal Ltd